{% trans "Reports & Statistics" %}
{% if number_tickets == 0 %}{% trans "You haven't created any tickets yet, so you cannot run any reports." %}
{% else %}
{% trans "Current Ticket Stats" %}
{% trans "Average number of days until ticket is closed (all tickets): " %} | {{ basic_ticket_stats.average_nbr_days_until_ticket_closed }}. |
{% trans "Average number of days until ticket is closed (tickets opened in last 60 days): " %} | {{ basic_ticket_stats.average_nbr_days_until_ticket_closed_last_60_days }}. {% trans "Click" %} here {% trans "for detailed average by month." %} |
{% trans "Queue" %} | {% trans "Open" %} | {% trans "Resolved" %} | {% trans "Closed" %} | {% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}{% trans "Time spent" %} | {% endif %}|
---|---|---|---|---|---|
{{ queue.name }} | {% if queue.open %}{% endif %}{{ queue.open }}{% if queue.open %}{% endif %} | {% if queue.resolved %}{% endif %}{{ queue.resolved }}{% if queue.resolved %}{% endif %} | {% if queue.closed %}{% endif %}{{ queue.closed }}{% if queue.closed %}{% endif %} | {% if helpdesk_settings.HELPDESK_ENABLE_TIME_SPENT_ON_TICKET %}{{ queue.time_spent }}{% if queue.dedicated_time %} / {{ queue.dedicated_time }}{% endif %} | {% endif %}|
{% trans "There are no unassigned tickets." %} |
{% trans "Generate Report" %}
- {% trans "Reports By User" %}
- {% trans "Reports By Queue" %}