|
|
frustration |
confusion |
doubt |
satisfaction |
delight |
Total |
| Checkout flow |
12 |
4 |
2 |
1 |
0 |
19 |
| Product search |
1 |
0 |
0 |
11 |
5 |
17 |
| Onboarding |
2 |
2 |
0 |
6 |
9 |
19 |
| Navigation |
8 |
4 |
3 |
2 |
0 |
17 |
| Account settings |
3 |
2 |
0 |
4 |
2 |
11 |
|
|
frustration |
confusion |
doubt |
satisfaction |
delight |
Total |
| Trust & credibility |
4 |
9 |
5 |
2 |
0 |
20 |
| Value for money |
3 |
2 |
8 |
3 |
0 |
16 |
| Time savings |
2 |
0 |
0 |
7 |
5 |
14 |
UX Research × Section heatmap
UX Research × Theme heatmap
Morville × Section heatmap