card_arrival (ID 11) vs card_delivery_estimate (ID 12):\n   card_arrival = asking about YOUR specific card that hasn't arrived yet (tracking, status)\n   card_delivery_estimate = asking about general delivery timeframes/how long it takes\n   - Query: \"Could you send me an update on the arrival of my card?\" → 11\n   - Query: \"My card was supposed to arrive, but hasn't?\" → 11\n   - Query: \"I have not received my card and it's been a week, what do I do?\" → 11\n   - Query: \"can you express my card to me?\" → 12\n   - Query: \"Can I choose the day it's delivered?\" → 12\n   - Query: \"i need to add express delivery if that's an option\" → 12
card_linking (ID 13) vs activate_my_card (ID 0) vs lost_or_stolen_card (ID 41):\n   card_linking = reconnecting a card you found/retrieved\n   activate_my_card = activating a NEW card for first time\n   lost_or_stolen_card = reporting a card as lost/stolen\n   - Query: \"Okay, I found my card, can I put it back in the app?\" → 13\n   - Query: \"I want to reactivate my card, I thought I had lost it but I found it.\" → 13\n   - Query: \"What do I need to do for the card activation?\" → 0\n   - Query: \"Tell me what I need to do to activate my card.\" → 0\n   - Query: \"I left my card at a restaurant and now its missing.\" → 41\n   - Query: \"Who can I speak with regarding a lost card?\" → 41
pin_blocked (ID 49) vs change_pin (ID 21):\n   pin_blocked = PIN is locked/blocked, need to unlock\n   change_pin = want to change PIN to a new one\n   - Query: \"How many times can I enter a wrong PIN before it is blocked?\" → 49\n   - Query: \"I entered in the wrong PIN.  Please help me unlock my account.\" → 49\n   - Query: \"Where do I need to go to change my PIN?\" → 21\n   - Query: \"I really need to know how to change my pin.\" → 21
pending_cash_withdrawal (ID 46) vs declined_cash_withdrawal (ID 26) vs cash_withdrawal_not_recognised (ID 20):\n   pending_cash_withdrawal = withdrawal is processing/pending\n   declined_cash_withdrawal = withdrawal was rejected/declined\n   cash_withdrawal_not_recognised = withdrawal not showing in account\n   - Query: \"I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!\" → 46\n   - Query: \"I attempted to get cash in the ATM but it was not authorized\" → 26\n   - Query: \"My app says I withdraw money from my account from an ATM.\" → 20
verify_my_identity (ID 69) vs why_verify_identity (ID 74) vs unable_to_verify_identity (ID 68):\n   verify_my_identity = want to verify/complete verification\n   why_verify_identity = asking why verification is needed\n   unable_to_verify_identity = having trouble completing verification\n   - Query: \"If I'm getting my identity verified, what all do I need?\" → 69\n   - Query: \"I do not feel comfortable verifying my identity.\" → 74\n   - Query: \"My identity wasn't verified\" → 68
card_payment_wrong_exchange_rate (ID 17) vs wrong_exchange_rate_for_cash_withdrawal (ID 76) vs exchange_rate (ID 32):\n   card_payment_wrong_exchange_rate = wrong rate used for CARD payment\n   wrong_exchange_rate_for_cash_withdrawal = wrong rate used for CASH withdrawal\n   exchange_rate = asking about current/general exchange rates\n   - Query: \"I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.\" → 17\n   - Query: \"The exchange rate for foreign ATM currency is wrong.\" → 76\n   - Query: \"How did you guys get your exchange rate?\" → 32
extra_charge_on_statement (ID 34) vs card_payment_fee_charged (ID 15):\n   extra_charge_on_statement = unexpected charge on statement\n   card_payment_fee_charged = fee charged for card payment\n   - Query: \"I was overcharged one extra pound!\" → 34\n   - Query: \"There was an extra fee when I paid with my card, why was i charged this extra fee?\" → 15
getting_virtual_card (ID 40):\n   - Query: \"Where do I have access to a virtual card?\" → 40\n   - Query: \"How can I receive a virtual card?\" → 40
