{% extends "email/base.html" %} {% block title %}Your refund is on the way{% endblock %} {% block hero %} {% include "email/partials/_hero.html" with hero_variant="success" hero_title="Refund initiated" hero_subtitle="We have processed a refund to your original payment method." hero_icon="check-circle.png" hero_accent_icon="smile.png" %} {% endblock %} {% block content %}
Hi {{ admin_name }},
We have initiated a full refund of {{ refund_amount }} to your original payment method.
Please note that once a refund is initiated through {{ payment_gateway }}, it typically takes 5 to 10 business days to appear in your account. This timeline is set by {{ payment_gateway }} and your bank — it is completely outside our control, and we wish we could make it faster.
If you have any questions or do not see the refund after 10 business days, please reach out to our support team and we will look into it right away.
{% include "email/partials/_cta.html" with cta_url=billing_url cta_label="View billing" %} {% endblock %}