Account and billing

You can change your delivery address, email and password under Account settings. An address change applies to orders that have not left the warehouse yet; for an order already shipped, ask the carrier to redirect it using the tracking link.

We charge the card when an order ships, not when it is placed. A pre-order is charged when it ships, and a cancelled order is never charged. If you see two charges for one order, one of them is a pending authorisation that your bank releases within 5 working days.

Plus membership costs 49 euros a year and includes free express delivery, 60-day returns instead of 30, and early access to sales. You can cancel Plus at any time under Account settings; the membership stays active until the end of the paid year and is not refunded pro rata, unless you cancel within 14 days of joining and have not used it.

To close your account, contact support. We keep order records for 7 years because the law requires it, and delete everything else within 30 days.
