Route Classifier

flowchart TB
    START([START])
    END([END])

    START ~~~ workflow
    workflow ~~~ END

    subgraph workflow [" "]
        decide{"Route by category"}
        drop_spam["Drop spam"]
        escalate["Escalate to manager"]
        page_oncall["Page on-call rotation"]
        standard_queue["Standard queue"]
        triage["Triage Ticket"]
        triage --> decide
        decide -.->|"triage == 'spam'"| drop_spam
        decide -.->|"triage == 'urgent'"| page_oncall
        decide -.->|"triage == 'escalate'"| escalate
        decide -.->|"else"| standard_queue
    end

    START --> triage
    drop_spam --> END
    escalate --> END
    page_oncall --> END
    standard_queue --> END

    classDef gated stroke:#9333ea,stroke-width:2px