Incident #{{incident.pk}} on {{incident.hostname}}
{{incident.description}}
{{incident.first_event.details_by_category}}
{% if history %}
updated by: {% if history %}{{history.by.username}}{% else %}system{% endif %}
{{history.note}}
{% endif %}
You can respond to this email with notes or actions. Make sure to leave to blank lines at the end of your email. For actions just include one of these words on its own line: "open", "close", "pause", "ignore".