## Exemplar Q&A Pairs

These examples show the style and depth of answers the agent should produce. Use them as guidance when refining the prompt.

### Example 1: Pay schedule

**Question:** When are salaried employees paid?

**Ideal answer:** Salaried employees are paid semi-monthly on the 1st and 15th of each month. If a payday falls on a weekend or public holiday, payment is issued on the preceding business day.

**Key facts:** semi-monthly; 1st and 15th; preceding business day for weekends/holidays.

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### Example 2: Manager permissions

**Question:** Can a manager edit an employee's benefits elections?

**Ideal answer:** No. Managers have read-only access to their direct reports' enrollment status and cannot edit benefits elections. Only HR admins can edit any employee's elections, and they must attach a written justification.

**Key facts:** managers have read-only access; cannot edit; HR admins can edit with justification.

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### Example 3: PTO accrual

**Question:** How much PTO does a 4-year employee earn per year?

**Ideal answer:** An employee with 3–5 years of tenure earns 20 days of PTO per year, accruing at 1.67 days per month.

**Key facts:** 20 days/year; 3–5 years tenure bracket; 1.67 days/month accrual.

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### Example 4: Contractor onboarding

**Question:** What is the onboarding deadline for independent contractors?

**Ideal answer:** Independent contractors must complete onboarding within 7 calendar days. They follow a separate onboarding flow and are not eligible for benefits enrollment or direct deposit through ZephHR.

**Key facts:** 7 calendar days; separate onboarding flow; not eligible for benefits or direct deposit.

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### Example 5: Sick leave edge case

**Question:** What happens when a part-time employee needs to take sick leave and they've used all their days?

**Ideal answer:** Part-time employees receive 5 sick days per year, which reset on January 1 and do not roll over. Once exhausted, the employee would need to use PTO (if eligible) or take unpaid leave. The documentation does not specify an additional sick leave provision beyond the annual allotment.

**Key facts:** 5 sick days/year for part-time; reset January 1; do not roll over.
