CommonMemosample data

Overview

support-ada-1

user adaagent supportopened 2026-10-27 12:55:10closed 2026-10-27 12:55:10
12events
1turns
1memory pushes
1/2tool calls ok

Timeline by turn

Turn 1I'd like to return my order 1042, it doesn't fit.12 events
  1. +0smessageuser: I'd like to return my order 1042, it doesn't fit.
  2. +0smemorymemory pushed (turn): 2 items, 404 chars
    what was pushed
    turn push 404 chars, by support
    KindItemFrom
    worldrefund_windowscope project:shop source explicit status current
    worldshipping_cutoffscope project:shop source explicit status current
  3. +0serrortool lookup_order -> error: ValueError: unknown order 1042: ids look like A-1234
  4. +0stooltool lookup_order -> A-1042: delivered 2026-10-02, 59.00 EUR
  5. +0sfactlearned preferred_contact = email
  6. +0sruleNever suggest phone calls. (ada asked for email only)
  7. +0smessageassistant: You can return it within 30 days; the refund takes 5 working days.
  8. +0sfeedbackNo, not 'working days' but 'calendar days'. ada counts weekends
  9. +0sfeedbackThat was helpful. clear and quick
  10. +0sworld factworld fact refund_window = 90 days (project:shop, from agent, waiting for review)
  11. +0sprocedurerule 'apologise' for refund_reply (project:shop, from agent, waiting for review)
  12. +0slessonlesson learned: Use calendar days, not working days.