A visit window defines the time interval during which a checkpoint must
be reached. Windows are configured on the contact (partner), where
one or more slots can be defined specifying the earliest arrival time
(time from) and the latest allowed arrival time (time to). This
allows the same availability constraints to be reused across different
routes and checkpoints.
Follow these steps before creating routes and checkpoints.
Create Areas
Go to Route Planning > Configuration > Areas and create the areas
that represent the geographic or logical zones where routes will
operate. At least one area is required. Each area must have a
responsible user assigned.
Configure Visit Window Templates (optional)
Go to Route Planning > Configuration > Visit Window Templates to
define reusable sets of time windows. Templates can later be applied to
contacts to populate their visit windows quickly.
Configure Contacts
Open any contact form (Contacts app) and go to the
Route Planning tab. There you can:
- Assign the contact to an Area.
- Define the contact’s Latitude and Longitude.
- Set one or more Visit Windows, either manually or by selecting a
Visit Window Template.
At least the contacts that will be used as checkpoint destinations
should be configured.
Create Routes
Go to Route Planning > Operations > Routes and create a route.
Assign it to an area and add the checkpoints directly from the route
form. Only the areas where the current user is the responsible user are
available when creating the route. A checkpoint can be linked to a
contact or defined only with its own latitude and longitude. When the
route is planned, the checkpoints are reordered automatically using
OR-Tools, which suggests the best route based on the available
coordinates and time windows.
A map button is available on the route form to visualize all
checkpoints on a map.
Day-to-day operations
Users can go to Route Planning > Operations > Checkpoints to see the
checkpoints assigned to them and manage the status and details of each
stop. Each checkpoint also includes a map view to locate the stop
geographically.
Bugs are tracked on GitHub Issues.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
feedback.
Do not contact contributors directly about support or help with technical issues.