Metadata-Version: 2.1
Name: odoo-addon-helpdesk_mgmt_sla
Version: 18.0.1.0.0.2
Requires-Python: >=3.10
Requires-Dist: odoo-addon-helpdesk_mgmt==18.0.*
Requires-Dist: odoo==18.0.*
Summary: Add SLA to the tickets for Helpdesk Management.
Home-page: https://github.com/OCA/helpdesk
License: AGPL-3
Author: GARCO Consulting, Odoo Community Association (OCA)
Author-email: support@odoo-community.org
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 18.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Description-Content-Type: text/x-rst

.. image:: https://odoo-community.org/readme-banner-image
   :target: https://odoo-community.org/get-involved?utm_source=readme
   :alt: Odoo Community Association

===================
Helpdesk Ticket SLA
===================

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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
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    :alt: Beta
.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
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    :target: https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_sla
    :alt: OCA/helpdesk
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    :alt: Translate me on Weblate
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This module adds SLA funcionality in Helpdesk module.

**Table of contents**

.. contents::
   :local:

Configuration
=============

To configure this module, you need to:

1. Allow SLA for a Helpdesk's Team
2. Set a resource calendar

Allow SLA
---------

1. Go to Helpdesk > Configuration > SLA.
2. Edit or create a new SLA.
3. Check Allow SLA option to allow SLA for that team.
4. Select a days or hours for that SLA.

Usage
=====

1. Go to *Helpdesk* or *Helpdesk > Dashboard* to see the tickets
   dashboard.
2. In the Kanban view, you can see datetime in two colors: Green and
   Red. If is green, SLA is ok, if is red, SLA is wrong.

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_sla%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
-------

* GARCO Consulting

Contributors
------------

- `GARCO Consulting <https://www.garcoconsulting.es>`__:

  - Héctor Garrido
  - Bojan Anchev <bojan.anchev@camptocamp.com>

- `Heliconia Solutions Pvt. Ltd. <https://www.heliconia.io>`__

  - Bhavesh Heliconia

Maintainers
-----------

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
   :alt: Odoo Community Association
   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_sla>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
