Metadata-Version: 2.1
Name: odoo-addon-helpdesk-ticket-mail-message
Version: 16.0.1.1.4
Summary: Helpdesk Ticket Mail Message
Home-page: https://gitlab.com/somitcoop/erp-research/odoo-helpdesk
Author: Som It Cooperatiu SCCL, Som Connexió SCCL, Odoo Community Association (OCA)
Author-email: support@odoo-community.org
License: AGPL-3
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 16.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Requires-Python: >=3.10

##############################
 Helpdesk Ticket Mail Message
##############################

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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
   :alt: Beta
   :target: https://odoo-community.org/page/development-status

.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
   :alt: License: AGPL-3
   :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html

|badge1| |badge2|

Allows sending an email from the ticket form view. The module adds a new
tab where the email communications and notes associated with the ticket
are recorded have been added. With the ability to create new notes,
reply to a note, reply to an email with or without the emails in CC.

Customization of colors depending on the type of communication:

-Black: Incoming message

-Green: Internal note

-Red: Outgoing message

Email sending goes through a new custom view for the helpdesk.ticket
model. Templates are allowed, available in the email composition wizard
depending on the tags assigned with the ticket.

**Table of contents**

.. contents::
   :local:

***************
 Configuration
***************

No configuration needed for this module.

*******
 Usage
*******

In the model helpdesk.ticket (menu: Helpdesk-tickets) you have the
customization of the email page, where is it possible to:

-  Create new notes
-  Reply to a note
-  Reply to an email with or without the emails in CC

In the model mail.template (menu: Settings - Technical - Templates) if
the template is related to helpdesk.ticket model, it can be related to
helpdesk ticket tags in the Advanced Settings tab of the form view.

************************
 Known issues / Roadmap
************************

This module introduces a mail composition wizard for the helpdesk.ticket
model and some related logics.

*************
 Bug Tracker
*************

Bugs are tracked on `GitLab Issues
<https://gitlab.com/somitcoop/erp-research/odoo-helpdesk/-/issues>`_. In
case of trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.

Do not contact contributors directly about support or help with
technical issues.

*********
 Credits
*********

Authors
=======

-  SomIT SCCL
-  Som Connexio SCCL

Contributors
============

-  `SomIT SCCL <https://somit.coop>`_:

      -  Álvaro García <alvaro.garcia@somit.coop>
      -  José Robles <jose.robles@somit.coop>
      -  Juan Manuel Regalado <juanmanuel.regalado@somit.coop>

-  `Som Connexio SCCL <https://somconnexio.coop>`_:

      -  Gerard Funosas <gerard.funosas@somconnexio.coop>

Maintainers
===========

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
   :alt: Odoo Community Association
   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization
whose mission is to support the collaborative development of Odoo
features and promote its widespread use.

You are welcome to contribute. To learn how please visit
https://odoo-community.org/page/Contribute.
