body="I was unable to find specific internal documentation or a established protocol for resolving support tickets in either the handbook or via web search, and I am currently unable to consult with a team member for clarification.\n\nTo proceed with ticket resolution, I recommend the following standard professional approach:\n1. **Analyze the Issue:** Carefully read the ticket to understand the user's problem, constraints, and desired outcome.\n2. **Investigation:** Gather necessary information, check related logs, or reproduce the issue if possible.\n3. **Draft a Solution:** Formulate a clear, concise, and helpful response.\n4. **Resolution:** Implement the fix or provide instructions to the user.\n5. **Quality Assurance:** Before sending, ensure the tone is professional, empathetic, and addresses all parts of the user's inquiry.\n6. **Closing:** Close the ticket once the resolution is confirmed or the user is satisfied.\n\nIf there are specific company templates, prioritization rules, or escalation paths I should be aware of, please provide them so I can align my process with your requirements."