LICENSE
MANIFEST.in
README.md
pyproject.toml
setup.cfg
escalated/__init__.py
escalated/action_registry.py
escalated/api_middleware.py
escalated/api_serializers.py
escalated/api_urls.py
escalated/apps.py
escalated/attachment_access.py
escalated/broadcasting.py
escalated/channel_routing.py
escalated/conf.py
escalated/consumers.py
escalated/event_names.py
escalated/guest_access.py
escalated/guest_throttle.py
escalated/handlers.py
escalated/hook_registry.py
escalated/hooks.py
escalated/identity_fields.py
escalated/kb_guards.py
escalated/locale_paths.py
escalated/mention_models.py
escalated/middleware.py
escalated/mixins.py
escalated/models.py
escalated/newsletter_conf.py
escalated/newsletter_permissions.py
escalated/newsletter_urls.py
escalated/outbound_security.py
escalated/permissions.py
escalated/plugin_models.py
escalated/plugin_service.py
escalated/plugin_ui_service.py
escalated/rendering.py
escalated/request_data.py
escalated/routers.py
escalated/serializers.py
escalated/signals.py
escalated/ticket_access.py
escalated/ticket_subjects.py
escalated/urls.py
escalated/user_keys.py
escalated/validators.py
escalated/webhook_handlers.py
escalated/widget_embed.py
escalated/workflow_handlers.py
escalated/workflow_models.py
escalated/_central_locale/README.md
escalated/_central_locale/SOURCE
escalated/_central_locale/locale/ar/LC_MESSAGES/django.mo
escalated/_central_locale/locale/ar/LC_MESSAGES/django.po
escalated/_central_locale/locale/de/LC_MESSAGES/django.mo
escalated/_central_locale/locale/de/LC_MESSAGES/django.po
escalated/_central_locale/locale/en/LC_MESSAGES/django.mo
escalated/_central_locale/locale/en/LC_MESSAGES/django.po
escalated/_central_locale/locale/es/LC_MESSAGES/django.mo
escalated/_central_locale/locale/es/LC_MESSAGES/django.po
escalated/_central_locale/locale/fr/LC_MESSAGES/django.mo
escalated/_central_locale/locale/fr/LC_MESSAGES/django.po
escalated/_central_locale/locale/it/LC_MESSAGES/django.mo
escalated/_central_locale/locale/it/LC_MESSAGES/django.po
escalated/_central_locale/locale/ja/LC_MESSAGES/django.mo
escalated/_central_locale/locale/ja/LC_MESSAGES/django.po
escalated/_central_locale/locale/ko/LC_MESSAGES/django.mo
escalated/_central_locale/locale/ko/LC_MESSAGES/django.po
escalated/_central_locale/locale/nl/LC_MESSAGES/django.mo
escalated/_central_locale/locale/nl/LC_MESSAGES/django.po
escalated/_central_locale/locale/pl/LC_MESSAGES/django.mo
escalated/_central_locale/locale/pl/LC_MESSAGES/django.po
escalated/_central_locale/locale/pt_BR/LC_MESSAGES/django.mo
escalated/_central_locale/locale/pt_BR/LC_MESSAGES/django.po
escalated/_central_locale/locale/ru/LC_MESSAGES/django.mo
escalated/_central_locale/locale/ru/LC_MESSAGES/django.po
escalated/_central_locale/locale/tr/LC_MESSAGES/django.mo
escalated/_central_locale/locale/tr/LC_MESSAGES/django.po
escalated/_central_locale/locale/zh_CN/LC_MESSAGES/django.mo
escalated/_central_locale/locale/zh_CN/LC_MESSAGES/django.po
escalated/bridge/__init__.py
escalated/bridge/context_handler.py
escalated/bridge/json_rpc_client.py
escalated/bridge/plugin_bridge.py
escalated/bridge/plugin_store_record.py
escalated/bridge/route_registrar.py
escalated/contracts/__init__.py
escalated/contracts/import_adapter.py
escalated/contracts/ticket_subject.py
escalated/drivers/__init__.py
escalated/drivers/api_client.py
escalated/drivers/cloud.py
escalated/drivers/local.py
escalated/drivers/synced.py
escalated/locale/ar/LC_MESSAGES/django.po
escalated/locale/de/LC_MESSAGES/django.po
escalated/locale/en/LC_MESSAGES/django.po
escalated/locale/es/LC_MESSAGES/django.po
escalated/locale/fr/LC_MESSAGES/django.po
escalated/locale/it/LC_MESSAGES/django.po
escalated/locale/ja/LC_MESSAGES/django.po
escalated/locale/ko/LC_MESSAGES/django.po
escalated/locale/nl/LC_MESSAGES/django.po
escalated/locale/pl/LC_MESSAGES/django.po
escalated/locale/pt-BR/LC_MESSAGES/django.po
escalated/locale/ru/LC_MESSAGES/django.po
escalated/locale/tr/LC_MESSAGES/django.po
escalated/locale/zh-CN/LC_MESSAGES/django.po
escalated/mail/__init__.py
escalated/mail/inbound_message.py
escalated/mail/message_id_util.py
escalated/mail/threading.py
escalated/mail/adapters/__init__.py
escalated/mail/adapters/base.py
escalated/mail/adapters/imap.py
escalated/mail/adapters/mailgun.py
escalated/mail/adapters/postmark.py
escalated/mail/adapters/ses.py
escalated/management/__init__.py
escalated/management/commands/__init__.py
escalated/management/commands/check_sla.py
escalated/management/commands/cleanup_abandoned_chats.py
escalated/management/commands/close_idle_chats.py
escalated/management/commands/close_resolved.py
escalated/management/commands/dispatch_newsletters.py
escalated/management/commands/escalated_import.py
escalated/management/commands/evaluate_escalations.py
escalated/management/commands/install.py
escalated/management/commands/plugin.py
escalated/management/commands/poll_imap.py
escalated/management/commands/purge_activities.py
escalated/management/commands/purge_expired_data.py
escalated/management/commands/run_automations.py
escalated/management/commands/seed_permissions.py
escalated/management/commands/wake_snoozed_tickets.py
escalated/migrations/0001_initial.py
escalated/migrations/0002_settings_and_guest_tickets.py
escalated/migrations/0003_inboundemail.py
escalated/migrations/0004_v040_advanced_features.py
escalated/migrations/0005_api_tokens.py
escalated/migrations/0005_escalatedplugin.py
escalated/migrations/0006_merge_api_tokens_and_plugins.py
escalated/migrations/0007_platform_parity_phase1.py
escalated/migrations/0008_platform_parity_phase2.py
escalated/migrations/0009_platform_parity_phase3_5.py
escalated/migrations/0010_import_framework.py
escalated/migrations/0011_plugin_bridge_store.py
escalated/migrations/0012_ticket_type_field.py
escalated/migrations/0013_plugin_metadata_fields.py
escalated/migrations/0014_saved_views.py
escalated/migrations/0014_ticket_snooze_fields.py
escalated/migrations/0015_merge_0014_saved_views_0014_ticket_snooze_fields.py
escalated/migrations/0016_live_chat.py
escalated/migrations/0017_mentions.py
escalated/migrations/0017_workflows.py
escalated/migrations/0018_merge_mentions_workflows.py
escalated/migrations/0019_workflow_log_computed_columns.py
escalated/migrations/0020_contact_and_ticket_contact_fk.py
escalated/migrations/0021_backfill_contact_id_on_tickets.py
escalated/migrations/0022_skills_management_routing.py
escalated/migrations/0023_host_user_id_string_keys.py
escalated/migrations/0023_newsletter_system.py
escalated/migrations/0024_ticket_subjects.py
escalated/migrations/0025_merge_newsletter_ticket_subjects.py
escalated/migrations/0026_newsletter_uuid_user_columns.py
escalated/migrations/0027_newsletter_delivery_next_attempt_at.py
escalated/migrations/0028_drop_host_user_fk_constraints.py
escalated/migrations/0029_align_state_with_models.py
escalated/migrations/0030_ticket_accounts_and_sla_targets.py
escalated/migrations/0031_widget_chat_defaults_and_activity_encoder.py
escalated/migrations/0032_verified_guest_access.py
escalated/migrations/0033_workflow_chat_triggers.py
escalated/migrations/0034_import_job_user.py
escalated/migrations/__init__.py
escalated/policies/__init__.py
escalated/policies/article_policy.py
escalated/policies/canned_response_policy.py
escalated/policies/department_policy.py
escalated/policies/escalation_rule_policy.py
escalated/policies/macro_policy.py
escalated/policies/sla_policy_policy.py
escalated/policies/tag_policy.py
escalated/policies/ticket_policy.py
escalated/services/__init__.py
escalated/services/advanced_reporting_service.py
escalated/services/assignment_service.py
escalated/services/attachment_service.py
escalated/services/automation_runner.py
escalated/services/business_hours_service.py
escalated/services/capacity_service.py
escalated/services/chat_availability_service.py
escalated/services/chat_routing_service.py
escalated/services/chat_session_service.py
escalated/services/connection_inspector.py
escalated/services/data_retention.py
escalated/services/escalation_service.py
escalated/services/export_service.py
escalated/services/import_runner.py
escalated/services/import_service.py
escalated/services/inbound_email_service.py
escalated/services/macro_service.py
escalated/services/mention_service.py
escalated/services/notification_service.py
escalated/services/report_pages.py
escalated/services/report_screen_metrics.py
escalated/services/reporting_service.py
escalated/services/skill_routing_service.py
escalated/services/sla_service.py
escalated/services/sso_service.py
escalated/services/ticket_merge_service.py
escalated/services/ticket_service.py
escalated/services/ticket_split_service.py
escalated/services/two_factor_service.py
escalated/services/webhook_dispatcher.py
escalated/services/workflow_engine.py
escalated/services/newsletter/__init__.py
escalated/services/newsletter/bounce_suppression_store.py
escalated/services/newsletter/contact_segment_resolver.py
escalated/services/newsletter/dispatcher.py
escalated/services/newsletter/planner.py
escalated/services/newsletter/renderer.py
escalated/services/newsletter/tracker.py
escalated/static/escalated/widget/escalated-widget.js
escalated/support/__init__.py
escalated/support/cloud_vocabulary.py
escalated/support/extract_result.py
escalated/support/import_context.py
escalated/support/secret_mask.py
escalated/templates/escalated/emails/assigned.html
escalated/templates/escalated/emails/base_branded.html
escalated/templates/escalated/emails/escalated.html
escalated/templates/escalated/emails/new_ticket.html
escalated/templates/escalated/emails/reply.html
escalated/templates/escalated/emails/resolved.html
escalated/templates/escalated/emails/sla_breach.html
escalated/templates/escalated/emails/status_changed.html
escalated/templates/escalated/newsletter_themes/branded.html
escalated/templates/escalated/newsletter_themes/default.html
escalated/views/__init__.py
escalated/views/admin.py
escalated/views/admin_api_tokens.py
escalated/views/admin_plugins.py
escalated/views/admin_settings_pages.py
escalated/views/advanced_reports.py
escalated/views/agent.py
escalated/views/api.py
escalated/views/api_auth.py
escalated/views/attachments.py
escalated/views/chat.py
escalated/views/cloud_webhook.py
escalated/views/customer.py
escalated/views/customer_kb.py
escalated/views/guest.py
escalated/views/guest_verification.py
escalated/views/import_views.py
escalated/views/inbound.py
escalated/views/mentions.py
escalated/views/newsletter_admin.py
escalated/views/newsletter_lists.py
escalated/views/newsletter_public.py
escalated/views/newsletter_settings.py
escalated/views/newsletter_templates.py
escalated/views/newsletter_utils.py
escalated/views/newsletter_webhooks.py
escalated/views/ticket_subjects.py
escalated/views/widget.py
escalated/views/widget_chat.py
escalated/views/workflows.py
escalated_django.egg-info/PKG-INFO
escalated_django.egg-info/SOURCES.txt
escalated_django.egg-info/dependency_links.txt
escalated_django.egg-info/requires.txt
escalated_django.egg-info/top_level.txt
tests/__init__.py
tests/conftest.py
tests/factories.py
tests/fake_import_adapter.py
tests/guest_proof.py
tests/settings.py
tests/test_database_engine.py
tests/test_database_router.py
tests/test_model_registration.py
tests/test_newsletter_bounce_store.py
tests/test_newsletter_dispatch_command.py
tests/test_newsletter_dispatcher.py
tests/test_newsletter_http.py
tests/test_newsletter_planner.py
tests/test_newsletter_renderer.py
tests/test_newsletter_segment_resolver.py
tests/test_newsletter_tracker.py
tests/test_page_name_parity.py
tests/test_report_screen_props.py
tests/test_user_permissions.py
tests/test_uuid_user_keys.py
tests/urls.py
tests/integration/__init__.py
tests/integration/test_admin_api_tokens.py
tests/integration/test_admin_users_views.py
tests/integration/test_api_auth.py
tests/integration/test_api_views.py
tests/integration/test_audit_2026_10_fixes.py
tests/integration/test_chat_events.py
tests/integration/test_cloud_webhook.py
tests/integration/test_commands.py
tests/integration/test_custom_ticket_actions.py
tests/integration/test_customer_knowledge_base.py
tests/integration/test_event_vocabulary.py
tests/integration/test_hosted_api_client.py
tests/integration/test_import_wizard.py
tests/integration/test_lifecycle.py
tests/integration/test_phase1_admin_views.py
tests/integration/test_phase2_admin_views.py
tests/integration/test_phase3_5_admin_views.py
tests/integration/test_private_attachments.py
tests/integration/test_purge_expired_data.py
tests/integration/test_report_overview_pages.py
tests/integration/test_report_sub_pages.py
tests/integration/test_secrets_never_serialized.py
tests/integration/test_settings_subpages.py
tests/integration/test_ticket_access.py
tests/integration/test_translations.py
tests/integration/test_verified_guest_access.py
tests/integration/test_views.py
tests/integration/test_workflow_admin_contract.py
tests/unit/__init__.py
tests/unit/test_advanced_reporting.py
tests/unit/test_api_middleware.py
tests/unit/test_api_token_model.py
tests/unit/test_auditable_mixin.py
tests/unit/test_broadcasting.py
tests/unit/test_business_hours_service.py
tests/unit/test_central_locale_vendored.py
tests/unit/test_contact_model.py
tests/unit/test_email_threading.py
tests/unit/test_escalation_signals.py
tests/unit/test_guest_throttle.py
tests/unit/test_import_job_credentials.py
tests/unit/test_inbound_email_service.py
tests/unit/test_kb_toggle.py
tests/unit/test_live_chat.py
tests/unit/test_locale_paths.py
tests/unit/test_mention_service.py
tests/unit/test_message_id_util.py
tests/unit/test_models.py
tests/unit/test_notification_webhook_security.py
tests/unit/test_packaging.py
tests/unit/test_phase1_models.py
tests/unit/test_phase2_models.py
tests/unit/test_phase3_5_models.py
tests/unit/test_phase3_5_services.py
tests/unit/test_plugin_service.py
tests/unit/test_plugin_ticket_hooks.py
tests/unit/test_policies.py
tests/unit/test_saved_views.py
tests/unit/test_services.py
tests/unit/test_skill_routing_service.py
tests/unit/test_skills_admin_helpers.py
tests/unit/test_ticket_merge_service.py
tests/unit/test_ticket_snooze.py
tests/unit/test_ticket_split_service.py
tests/unit/test_ticket_subjects.py
tests/unit/test_two_factor_service.py
tests/unit/test_validators.py
tests/unit/test_webhook_dispatcher.py
tests/unit/test_webhook_signal_dispatch.py
tests/unit/test_widget.py
tests/unit/test_widget_contract.py
tests/unit/test_widget_embedding.py
tests/unit/test_widget_origins.py
tests/unit/test_workflow_engine.py
tests/unit/test_workflow_subscriber.py