Metadata-Version: 2.1
Name: odoo-addon-helpdesk_mgmt_template
Version: 17.0.1.0.0.2
Requires-Python: >=3.10
Requires-Dist: odoo-addon-helpdesk_mgmt>=17.0dev,<17.1dev
Requires-Dist: odoo>=17.0a,<17.1dev
Summary: Create Helpdesk Ticket Template
Home-page: https://github.com/OCA/helpdesk
License: AGPL-3
Author: =?utf-8?q?Cetmix_O=C3=9C=2C_Odoo_Community_Association_=28OCA=29?=
Author-email: support@odoo-community.org
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 17.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Description-Content-Type: text/x-rst

.. image:: https://odoo-community.org/readme-banner-image
   :target: https://odoo-community.org/get-involved?utm_source=readme
   :alt: Odoo Community Association

============================
Helpdesk Management Template
============================

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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
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    :alt: Beta
.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
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    :target: https://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmt_template
    :alt: OCA/helpdesk
.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
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    :alt: Translate me on Weblate
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|badge1| |badge2| |badge3| |badge4| |badge5|

The module adds the following features:

- Pre-configure ticket description template based on it's category

**Table of contents**

.. contents::
   :local:

Configuration
=============

**To Configure Ticket's Description Template** - Go to Helpdesk ->
Configuration -> Categories. - Create a new Category or select an
existing Category. - Set the *Template* field with pre-defined the
ticket's description that will be triggered based on the category
selected.

**To configure available Categories for Teams** - Go to Helpdesk ->
Configuration -> Categories. - Create a new Team or select an existing
Team. - Select categories which are available for the Team.

Usage
=====

**Go to Helpdesk module:**

- Select a Team
- Open a Ticket
- Create a new Ticket
- Select Category
- Add a description or modify category description template (if
  configured)

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_template%0Aversion:%2017.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
-------

* Cetmix OÜ

Contributors
------------

- `Cetmix OÜ <https://cetmix.com>`__:

  - Ivan Sokolov
  - Mikhail Lapin
  - Dessan Hemrayev

Maintainers
-----------

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
   :alt: Odoo Community Association
   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmt_template>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
