title: Ayurveda Naturals account - the monthly figures we send them
doc_id: QCL-CS-NTE-38
owner: Kavita Shirke
department: Customer Service
status: in_force
effective_date: 2026-03-09
applies_to: Ayurveda Naturals account

AYURVEDA NATURALS: THE MONTHLY FIGURES WE SEND THEM

For the account manager and Finance, who prepare the monthly report for Ayurveda Naturals, whose herbal syrups and chilled tonics we store and deliver from our Shikrapur store.

WHEN IT IS DUE
The report reaches Ayurveda Naturals' supply chain office by the 10th working day of the following month. They review it at their own monthly meeting, which is late in the month, so there is no point sending it earlier.

WHAT IS IN IT
A one-page scorecard showing the month's figures against target: on-time delivery, order accuracy, stock accuracy at the last count, damaged cartons, and returns. The order list behind each figure is attached as a spreadsheet.

DEFINITIONS
Every kpi in the report is defined in the annex to the contract. We do not change a definition, or the way we count it, without the customer's written agreement.

WHO SIGNS
The account manager prepares the report, Finance checks the figures, and the account manager signs and sends it.

WHEN A FIGURE IS MISSED
A missed figure carries a short note of the cause and what we did about it, in plain language.

LATE REPORTS
If the report cannot be sent by the due day, the account manager tells the customer's supply chain office the day before, with the new date. A late report is itself noted in the next month's report.

Questions to the account manager.
