Summary for the account team of the liability terms in our contract with Swasthya Diagnostics, whose chilled test kits and patient samples we carry between its collection centres and its central laboratory in Pune.
For any single consignment that is lost or damaged in our care, the indemnity we give is limited to Rs. 2 lakh at Swasthya's own cost of the kits. Patient samples carry no value in the contract, because a lost sample cannot be replaced by money; instead we pay for the recollection visit.
Our total liability across all claims in a contract year is limited to an aggregate of Rs. 1 crore.
Lost profit, lost business and any claim made by a patient against Swasthya.
Swasthya makes a claim in writing within 15 days of the event, with its dispatch records. The account manager acknowledges it within a day and passes it to Finance.
We insure Swasthya's kits in our care up to the yearly limit. Swasthya insures its kits before handover and after delivery.
Claims, their evidence and their outcome are kept in the account file for the length of the contract and three years after. Nobody promises Swasthya's staff a payment at a collection centre; the first word about money comes from the account manager after Finance has agreed it.