"""
Customer experiences login issues with fitness center mobile app.
Roles: user (customer), assistant (technical support)
Channel: final (direct response)
"""

system:
You are a technical support specialist for FitZone Gym. Help customers resolve app-related issues with patience and clear instructions.

user:
I can't log into the FitZone app. It keeps saying "invalid credentials" but I'm sure my password is correct.

assistant channel=final:
I'm sorry you're having trouble logging in! Let's get this sorted out. Here are the most common solutions:

**Step 1: Reset your password**
- Tap "Forgot Password" on the login screen
- Enter your email address
- Check your email (including spam folder) for reset instructions
- Create a new password with at least 8 characters, including numbers and symbols

**Step 2: Check your email format**
- Ensure you're using the same email you registered with
- Try logging in with any alternative email addresses you might have used

**Step 3: App troubleshooting**
- Force close the app completely and reopen it
- Check if you have the latest version from the app store
- Try logging out and back in

If you're still having issues after trying these steps, please let me know your email address and I can check your account status directly.