{# Support background service: polls for ticket updates, manages badges #}

let badgeTask = null;

AppServices.register('support', {
    initialize() {
      badgeTask = AppServices.registerTask('support', 'badge-count', {
        intervalMs: 5 * 60 * 1000,
        run: async ({ apiJson }) => apiJson('/app/support/api/badge-count'),
        onSuccess: (data) => {
          AppServices.badges.app.set('support', data.count ?? 0);
        }
      });

      // Listen for proactive suggestions from callosum
      if (window.appEvents) {
        window.appEvents.listen('support', function(msg) {
          if (msg.event === 'proactive_suggestion') {
            AppServices.notifications.show({
              app: 'support',
              icon: '🛟',
              title: 'Support suggestion',
              message: msg.message || 'Something may need attention.',
              action: '/app/support',
              dismissible: true,
              autoDismiss: 30000
            });
          }
        });
      }
    },

    stop() {
      if (badgeTask) {
        badgeTask.stop();
        badgeTask = null;
      }
    }
  });