Metadata-Version: 2.1
Name: odoo-addon-helpdesk_mgmt_assign_method
Version: 17.0.1.0.0.2
Requires-Python: >=3.10
Requires-Dist: odoo-addon-helpdesk_mgmt>=17.0dev,<17.1dev
Requires-Dist: odoo>=17.0a,<17.1dev
Summary: Helpdesk Assign Method
Home-page: https://github.com/OCA/helpdesk
License: AGPL-3
Author: Escodoo,Odoo Community Association (OCA)
Author-email: support@odoo-community.org
Classifier: Programming Language :: Python
Classifier: Framework :: Odoo
Classifier: Framework :: Odoo :: 17.0
Classifier: License :: OSI Approved :: GNU Affero General Public License v3
Description-Content-Type: text/x-rst

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===========================
Helpdesk Mgmt Assign Method
===========================

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This module adds advanced ticket assignment methods to Odoo Helpdesk
teams. You can configure each team to assign tickets manually, randomly,
balanced (least open tickets), or sequentially (round-robin). Automatic
assignment only works if users are assigned to the team. The responsible
user is set automatically when creating or updating tickets, improving
workflow and team efficiency.

**Table of contents**

.. contents::
   :local:

Usage
=====

1. Go to *Helpdesk > Teams* and select or create a team.
2. In the team form, choose the **Assignment Method**: Manual, Randomly,
   Balanced, or Sequential.
3. Add users to the team (required for automatic assignment).
4. Save the team.

When creating a new ticket (from Kanban or form view):

- Select the team for the ticket.

- The responsible user will be automatically assigned based on the
  team's assignment method:

  - **Manual**: No automatic assignment; you must select the user
    manually.
  - **Randomly**: The ticket is assigned to a team member in a fair
    random order.
  - **Balanced**: The ticket is assigned to the user with the fewest
    open tickets.
  - **Sequential**: The ticket is assigned in round-robin order among
    team members.

Note: - If no users are assigned to the team, only the manual method is
available. - Changing the team on a ticket will re-trigger the
assignment logic.

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_assign_method%0Aversion:%2017.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
-------

* Escodoo

Contributors
------------

- `Escodoo <https://www.escodoo.com.br>`__:

  - Marcel Savegnago <marcel.savegnago@escodoo.com.br>
  - Kaynnan Lemes <kaynnan.lemes@escodoo.com.br>

Maintainers
-----------

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
   :alt: Odoo Community Association
   :target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmt_assign_method>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
