Helpdesk Mgmt Stock

Configuration

• Go to the desired operation types you want to allow helpdesk creation.
• Check the box ‘Allow Helpdesk Ticket’
• If you want a dedicated helpdesk team, fill in the ‘Default Helpdesk Team’ field too.

Usage

• See configuration section to enable helpdesk mechanisms on stock.
• Go to the desired operation type and the stock picking list view
• On each line, you can declare a Helpdesk ticket by clicking on ‘Helpdesk’ button.
• Fill in a description
• Click on ‘Create Ticket’
• You can also go to the desired picking form view, and click on the magic button (‘Tickets’).

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

Current maintainer:

This module is part of the OCA/helpdesk project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.