{% extends "email/base.html" %}

{% block title %}Your support ticket will close soon | Praxicraft{% endblock %}

{% block body_radius %}border-radius:8px;{% endblock %}

{% block content %}
<p class="text-main" style="margin:0 0 16px;font-size:16px;font-weight:400;line-height:26px;color:#171717;">Hi {{ first_name }},</p>
<p class="text-main" style="margin:0 0 16px;font-size:16px;font-weight:400;line-height:26px;color:#171717;">
  We have not seen any new messages on your ticket{% if ticket_subject %} &ldquo;{{ ticket_subject }}&rdquo;{% endif %} for about a day.
</p>
<p class="text-main" style="margin:0 0 16px;font-size:16px;font-weight:400;line-height:26px;color:#171717;">
  If you have nothing else to add, we will close the ticket automatically soon to keep your inbox tidy.
  If you still need help, reply on the ticket and we will keep it open.
</p>

<table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="margin-bottom:16px;background-color:#FFFFFF;border-radius:8px;">
  <tr>
    <td class="email-surface" style="padding:16px;background-color:#FFFFFF;border-radius:8px;" bgcolor="#FFFFFF">
      <p class="text-main" style="margin:0 0 12px;font-size:16px;font-weight:500;line-height:26px;color:#01071A;word-break:break-word;">{{ ticket_subject }}</p>
      <div class="email-pill" style="display:inline-block;padding:4px 10px;border-radius:36px;background-color:#FFF7E8;">
        <span class="email-pill-text" style="font-family:'Space Grotesk',sans-serif;font-size:12px;font-weight:500;line-height:18px;white-space:nowrap;color:#B45309;">Closing soon</span>
      </div>
    </td>
  </tr>
</table>

{% include "email/partials/_cta.html" with cta_url=dashboard_url cta_label=cta_label|default:"View Ticket" %}
{% endblock %}